In BMC's SRM class, they let you know that you'll have to "fine tune" the notifications to your environment. For us that meant turning off filters that generate notifications to requesters from the back office applications. Essentially we let the SRM notifications provide all communication with the end user.
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:***@ARSLIST.ORG] On Behalf Of Jim Coryat
Sent: Friday, April 24, 2009 9:44 AM
To: ***@ARSLIST.ORG
Subject: Remedy, ITSM and SRM Notifications, major spammage
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We have recently implemented the ITSM applications as well as the
Service Request Management module. What we are seeing is a number of
email notifications that are sent to customers, some are completely
unnecessary. In going into the NTE:CFG-Notification Events and try and
turn some of the notifications off, they still show up. Does anyone
have any experience in this area and could spare a few pointers in
cleaning this up? Right now the users are starting to blindly delete
the BMC Remedy notifications since they are getting spammed with these
continuously.
=20
Thank you for any advice you can provide.
=20
Jim Coryat
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<p class=3DMsoNormal>We have recently implemented the ITSM applications =
as well
as the Service Request Management module. What we are seeing is a =
number
of email notifications that are sent to customers, some are completely =
unnecessary.
In going into the NTE:CFG-Notification Events and try and turn some of =
the
notifications off, they still show up. Does anyone have any =
experience in
this area and could spare a few pointers in cleaning this =
up? Right
now the users are starting to blindly delete the BMC Remedy =
notifications since
they are getting spammed with these continuously.<o:p></o:p></p>
<p class=3DMsoNormal><o:p> </o:p></p>
<p class=3DMsoNormal>Thank you for any advice you can =
provide.<o:p></o:p></p>
<p class=3DMsoNormal><o:p> </o:p></p>
<p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Jim
Coryat</span><o:p></o:p></p>
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