ARERR [623] on Mid-tier only in User Form

[Dee]

>>> HELP!!!!!...
>>>
>>>
>>>
>>> Unix AIX 5.3 L9
>>>
>>> ARS 7.5 P4
>>>
>>> Mid-tier 7.5p4
>>>
>>> Websphere 6.1 32-bit
>>>
>>> Java 1.5 32 bit
>>>
>>>
>>>
>>> On the mid-tier only, as admin modifying - my admin User form
>>> (any field on the Form), produces the ARERR [623] Authentication
>>> failed error. I'm able to use mid-tier is full except this issue.
>>> Once I get this error, I have to logout and back in. Once loggged
>>> in, and view the User form - the changes have been made. (Does not
>>> occur in WUT)
>>>
>>>
>>>
>>> Fiddler -->
>>>
>>> HTTP/1.1 200 OK
>>>
>>> Date: Fri, 09 Apr 2010 15:19:50 GMT
>>>
>>> Server: IBM_HTTP_Server
>>>
>>> Cache-Control: no-cache
>>>
>>> Pragma: no-cache
>>>
>>> Content-Length: 118
>>>
>>> Keep-Alive: timeout=10, max=100
>>>
>>> Connection: Keep-Alive
>>>
>>> Content-Type: text/plain; charset=UTF-8
>>>
>>> Content-Language: en-US
>>>
>>>
>>>
>>> ;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:"Authentication
>>> failed",n:623,a:""}]);;if(CurWFC!=null
>>>
>>>
>>>
>>>
>>>
>>> Mid-tier Log --->
>>>
>>>
>>>
>>> Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET) : (Thread
>>> 104) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR
>>> [623] Authentication failed at
>>> com.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown
>>> Source) at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown
>>> Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest
>>> (Unknown Source) at
>>> com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown
>>> Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
>>> Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown
>>> Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:
>>> 743)
>>>
>>> at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
>>>
>>> at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
>>> (ServletWrapper.java:1146)
>>>
>>> at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
>>> (ServletWrapper.java:1087)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter
>>> (WebAppFilterChain.java:118)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter
>>> (WebAppFilterChain.java:87)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
>>> (WebAppFilterManager.java:837)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
>>> (WebAppFilterManager.java:680)
>>>
>>> at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
>>> (ServletWrapper.java:588)
>>>
>>> at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest
>>> (ServletWrapper.java:481)
>>>
>>> at
>>> com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest
>>> (CacheServletWrapper.java:90)
>>>
>>> at com.ibm.ws.webcontainer.WebContainer.handleRequest
>>> (WebContainer.java:748)
>>>
>>> at com.ibm.ws.wswebcontainer.WebContainer.handleRequest
>>> (WebContainer.java:1466)
>>>
>>> at com.ibm.ws.webcontainer.channel.WCChannelLink.ready
>>> (WCChannelLink.java:122)
>>>
>>> at
>>> com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(
>>> HttpInboundLink.java:458)
>>>
>>> at
>>> com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(
>>> HttpInboundLink.java:387)
>>>
>>> at
>>> com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete
>>> (HttpICLReadCallback.java:102)
>>>
>>> at
>>> com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(
>>> AioReadCompletionListener.java:165)
>>>
>>> at com.ibm.io.async.AbstractAsyncFuture.invokeCallback
>>> (AbstractAsyncFuture.java:217)
>>>
>>> at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions
>>> (AsyncChannelFuture.java:161)
>>>
>>> at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
>>>
>>> at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
>>>
>>> at com.ibm.io.async.ResultHandler.runEventProcessingLoop
>>> (ResultHandler.java:751)
>>>
>>> at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
>>>
>>> at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
>>>
>>> Caused by: ERROR (623): Authentication failed; at
>>> com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at
>>> com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at
>>> com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at
>>> com.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown
>>> Source) at com.bmc.arsys.api.ARServerUser.getOneEntryObject
>>> (Unknown Source) ... 31 more
>>>
>>>
>>>
>>>
>>>
>>> Apr 8, 2010 3:10:42 PM - SEVERE (com.remedy.log.SERVLET) : (Thread
>>> 103) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR
>>> [623] Authentication failed at
>>> com.remedy.arsys.backchannel.EntryListBase.lookupEntry(Unknown
>>> Source) at
>>> com.remedy.arsys.backchannel.EntryListBase.loadSingleEntry(Unknown
>>> Source) at com.remedy.arsys.backchannel.SetEntryAgent.process
>>> (Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.<init>
>>> (Unknown Source) at
>>> com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown
>>> Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest
>>> (Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal
>>> (Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet
>>> (Unknown Source) at javax.servlet.http.HttpServlet.service
>>> (HttpServlet.java:743)
>>>
>>> at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
>>>
>>> at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
>>> (ServletWrapper.java:1146)
>>>
>>> at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
>>> (ServletWrapper.java:1087)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter
>>> (WebAppFilterChain.java:118)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter
>>> (WebAppFilterChain.java:87)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
>>> (WebAppFilterManager.java:837)
>>>
>>> at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
>>> (WebAppFilterManager.java:680)
>>>
>>> at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
>>> (ServletWrapper.java:588)
>>>
>>> at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest
>>> (ServletWrapper.java:481)
>>>
>>> at
>>> com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest
>>> (CacheServletWrapper.java:90)
>>>
>>> at com.ibm.ws.webcontainer.WebContainer.handleRequest
>>> (WebContainer.java:748)
>>>
>>> at com.ibm.ws.wswebcontainer.WebContainer.handleRequest
>>> (WebContainer.java:1466)
>>>
>>> at com.ibm.ws.webcontainer.channel.WCChannelLink.ready
>>> (WCChannelLink.java:122)
>>>
>>> at
>>> com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(
>>> HttpInboundLink.java:458)
>>>
>>> at
>>> com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(
>>> HttpInboundLink.java:387)
>>>
>>> at
>>> com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete
>>> (HttpICLReadCallback.java:102)
>>>
>>> at
>>> com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(
>>> AioReadCompletionListener.java:165)
>>>
>>> at com.ibm.io.async.AbstractAsyncFuture.invokeCallback
>>> (AbstractAsyncFuture.java:217)
>>>
>>> at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions
>>> (AsyncChannelFuture.java:161)
>>>
>>> at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
>>>
>>> at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
>>>
>>> at com.ibm.io.async.ResultHandler.runEventProcessingLoop
>>> (ResultHandler.java:751)
>>>
>>> at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
>>>
>>> at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
>>>
>>> Caused by: ERROR (623): Authentication failed; at
>>> com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at
>>> com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at
>>> com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at
>>> com.bmc.arsys.api.ProxyJRpc.ARGetEntry(Unknown Source) at
>>> com.bmc.arsys.api.ARServerUser.getEntry(Unknown Source) ... 33 more
>>>
>>>

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[Richard Copits]

Isn’t a “623” midtier login error due to incompatable backchannel passwords?

From: Action Request System discussion list(ARSList) [mailto:***@ARSLIST.ORG] On Behalf Of Dee
Sent: Friday, April 09, 2010 11:46 AM
To: ***@ARSLIST.ORG
Subject: Re: ARERR [623] on Mid-tier only in User Form

**

HELP!!!!!...



Unix AIX 5.3 L9

ARS 7.5 P4

Mid-tier 7.5p4

Websphere 6.1 32-bit

Java 1.5 32 bit



On the mid-tier only, as admin modifying - my admin User form (any field on the Form), produces the ARERR [623] Authentication failed error. I'm able to use mid-tier is full except this issue. Once I get this error, I have to logout and back in. Once loggged in, and view the User form - the changes have been made. (Does not occur in WUT)



Fiddler -->
HTTP/1.1 200 OK
Date: Fri, 09 Apr 2010 15:19:50 GMT
Server: IBM_HTTP_Server
Cache-Control: no-cache
Pragma: no-cache
Content-Length: 118
Keep-Alive: timeout=10, max=100
Connection: Keep-Alive
Content-Type: text/plain; charset=UTF-8
Content-Language: en-US


;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:"Authentication failed",n:623,a:""}]);;if(CurWFC!=null





Mid-tier Log --->



Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET) : (Thread 104) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR [623] Authentication failed at com.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)

at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)

at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466)

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387)

at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102)

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)

Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown Source) at com.bmc.arsys.api.ARServerUser.getOneEntryObject(Unknown Source) ... 31 more





Apr 8, 2010 3:10:42 PM - SEVERE (com.remedy.log.SERVLET) : (Thread 103) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR [623] Authentication failed at com.remedy.arsys.backchannel.EntryListBase.lookupEntry(Unknown Source) at com.remedy.arsys.backchannel.EntryListBase.loadSingleEntry(Unknown Source) at com.remedy.arsys.backchannel.SetEntryAgent.process(Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118)

at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837)

at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680)

at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)

at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)

at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)

at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)

at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466)

at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)

at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387)

at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102)

at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)

at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)

at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)

at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)

at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)

at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)

at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)

at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)

Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARGetEntry(Unknown Source) at com.bmc.arsys.api.ARServerUser.getEntry(Unknown Source) ... 33 more

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[D Dussie]

That would make sense.

The request is passes from the MT to server and is successfully executed within server, but the return response to MT fails because it cannot authenticate the cookie. But back to the issue, this only occurs with admin modifying their own ID in user form.

1. All other forms and even the admin modifying other user on the user form doesnot fail, wouldn't it use the same hand-shake between MT and ARS ?

2. Is it a failed security feature of the version 7.5, such that admins cannot modify there own ID's.

3. We are disable SSO - to see if this is interfering but this would affect 2000 users if that were the case.

Any thoughts.








-----Original Message-----
From: Richard Copits <***@BWC.STATE.OH.US>
To: ***@ARSLIST.ORG
Sent: Fri, Apr 9, 2010 4:03 pm
Subject: Re: ARERR [623] on Mid-tier only in User Form



Isn’t a “623” midtierlogin error due to incompatable backchannel passwords?


From: Action Request System discussion list(ARSList)[mailto:***@ARSLIST.ORG] On Behalf Of Dee
Sent: Friday, April 09, 2010 11:46 AM
To: ***@ARSLIST.ORG
Subject: Re: ARERR [623] on Mid-tier only in User Form


**




HELP!!!!!...

Unix AIX 5.3 L9
ARS 7.5 P4
Mid-tier 7.5p4
Websphere 6.1 32-bit
Java 1.5 32 bit

On the mid-tier only, as admin modifying - my adminUser form (any field on the Form), produces the ARERR [623] Authenticationfailed error. I'm able to use mid-tier is full except this issue. Once I getthis error, I have to logout and back in. Once loggged in, and view theUser form - the changes have been made. (Does not occur in WUT)

Fiddler -->
HTTP/1.1200 OK
Date:Fri, 09 Apr 2010 15:19:50 GMT
Server:IBM_HTTP_Server
Cache-Control:no-cache
Pragma:no-cache
Content-Length:118
Keep-Alive:timeout=10, max=100
Connection:Keep-Alive
Content-Type:text/plain; charset=UTF-8
Content-Language:en-US

;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:"Authenticationfailed",n:623,a:""}]);;if(CurWFC!=null


Mid-tier Log --->

Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET): (Thread 104) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR[623] Authentication failed atcom.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown Source) atcom.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) atcom.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) atcom.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) atcom.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) atcom.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) atjavax.servlet.http.HttpServlet.service(HttpServlet.java:743)
atjavax.servlet.http.HttpServlet.service(HttpServlet.java:856)
atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146)
atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087)
atcom.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118)
atcom.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837)
atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)
atcom.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
atcom.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)
atcom.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466)
atcom.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)
atcom.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387)
atcom.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102)
atcom.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
atcom.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
atcom.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
atcom.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)
atcom.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
atcom.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
Caused by: ERROR (623): Authentication failed; atcom.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) atcom.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) atcom.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) atcom.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown Source) atcom.bmc.arsys.api.ARServerUser.getOneEntryObject(Unknown Source) ... 31 more


Apr 8, 2010 3:10:42 PM - SEVERE (com.remedy.log.SERVLET): (Thread 103) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR[623] Authentication failed atcom.remedy.arsys.backchannel.EntryListBase.lookupEntry(Unknown Source) atcom.remedy.arsys.backchannel.EntryListBase.loadSingleEntry(Unknown Source) atcom.remedy.arsys.backchannel.SetEntryAgent.process(Unknown Source) atcom.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source) atcom.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) atcom.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) atcom.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) atcom.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)
atjavax.servlet.http.HttpServlet.service(HttpServlet.java:856)
atcom.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087)
atcom.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118)
atcom.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837)
atcom.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680)
atcom.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481)
atcom.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90)
atcom.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466)
atcom.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122)
atcom.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387)
atcom.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102)
atcom.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
atcom.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
atcom.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
atcom.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
atcom.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
atcom.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
Caused by: ERROR (623): Authentication failed; atcom.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) atcom.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(UnknownSource) at com.bmc.arsys.api.ProxyJRpc.ARGetEntry(Unknown Source) atcom.bmc.arsys.api.ARServerUser.getEntry(Unknown Source) ... 33 more





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[John Kelley]

This may help.

I got that error once. I had to remove and readd the Server name and
password from the midtier config tool. Don't forget to Restart the
services.

I also cleared the cache while I was in there.


JK


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